10839637 / Process Agent

<div> <div> <div> <div> <div> <div> <div> <div> Service Desk Analyst Job Description <p data-end="415" data-start="43">As a <b>Service Desk Analyst</b>, you will act as the <b>first and single point of contact</b> for all IT-related issues, providing high-quality technical support through multiple communication channels. You will ensure incidents and service requests are logged, prioritized, resolved, or escalated within agreed service levels while delivering an excellent customer experience.</p> Key Responsibilities <ul data-end="1747" data-start="441"> <li data-end="527" data-section-id="1upugq8" data-start="441">Act as the first point of contact for all IT-related incidents and service requests.</li> <li data-end="638" data-section-id="1c7neq6" data-start="528">Handle incoming s...