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About the Role
Location: Hyderabad, Pune, Noida
Experience: 6+
Notice Period: Immediate to 30 Days
Role Overview
The role will be part of a small support team responsible for
BAU/KBR support of Verint Ops Manager , ensuring smooth day‑to‑day operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements.
Key Responsibilities
Provide
BAU and KBR support
for
Verint Ops Manager
(Verint‑provided solution).
Monitor, analyse, and resolve
incidents and service requests
using
ServiceNow (SNOW) .
Work with management teams to
prioritise incidents and fixes
based on business impact.
Liaise with
business stakeholders
to understand issues and manage
SLA‑based communication .
Provide
technical support for development, testing, and delivery of fixes , following established
change management processes ....
Experience: 6+
Notice Period: Immediate to 30 Days
Role Overview
The role will be part of a small support team responsible for
BAU/KBR support of Verint Ops Manager , ensuring smooth day‑to‑day operations, incident resolution, stakeholder communication, and support for upgrades and minor enhancements.
Key Responsibilities
Provide
BAU and KBR support
for
Verint Ops Manager
(Verint‑provided solution).
Monitor, analyse, and resolve
incidents and service requests
using
ServiceNow (SNOW) .
Work with management teams to
prioritise incidents and fixes
based on business impact.
Liaise with
business stakeholders
to understand issues and manage
SLA‑based communication .
Provide
technical support for development, testing, and delivery of fixes , following established
change management processes ....
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