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About the Role
Job Title: Trainer – Insurance
Status: Very Urgent | Active
Level: Supervisor
Headcount: 2
Location: Alabang, Muntinlupa City
Work Setup: Onsite
Shift: Graveyard (GY)
Salary: PHP 40,000
Target Start Date: 13 February
Job Overview
The Trainer – Insurance is responsible for designing, delivering, and continuously improving training programs for contact center agents handling insurance billing, ECC account management, and policy servicing. This role ensures agents meet quality, productivity, and compliance standards through effective onboarding, upskilling, and performance-based training interventions.
Key Responsibilities
- Facilitate new hire training, refresher courses, and upskilling sessions for insurance programs
- Develop, update, and maintain training materials, job aids, and process documentation
- Ensure accurate knowledge transfer of insurance billing, E...
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