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About the Role
Company Overview Tekkie Help provides onsite IT support for homes and small to medium businesses, focusing on hassle-free technology solutions with a personal approach to customer service. Job Summary The Technology Specialist delivers expert onsite IT support to residential and corporate clients, resolving issues, implementing solutions, and ensuring a professional, clear, and trustworthy customer experience. Responsibilities Diagnose and resolve technology issues onsite at customers' homes and offices to restore optimal functionality. Optimize wireless networks to enhance network performance and reliability. Troubleshoot and repair hardware and software issues on Mac and Windows PCs. Install, configure, and troubleshoot WiFi networks, routers, firewalls, printers, peripherals, servers, NAS devices, backup systems, mobile devices (iOS, Android, Microsoft), email services (Outlook, Office 365, Google Workspace), VPN/DNS services, home entertainment systems, smart devices, and surveilla...
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