Technical Support Specialist (L1) | KL

To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:

• Ensure the Service Level Agreements (SLA) are adhered to
• Ensuring high availability, security, and performance of all monitored systems
• Implement changes in accordance with requirements

The position Client Server comprises the following monitoring and operational roles:

• Monitor servers, applications, databases and storage performance. Ensure the availability and stability of the servers
• Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
• Use of standard tools for incident, problem, request and change management
• Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager
• Fault response outside the service line's acceptance times <...