Team Lead

Job Description

Working Setup: Hybrid (3 days RTO; 2 days Remote)

Working Schedule: Graveyard Shift

JOB RESPONSIBILITIES

This role is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. Has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.

• Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)
• Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities.
• Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time)
• Achieves objectives for associate engagement and turn...