Team Lead - Account Management

Team Lead – Account Management (Toronto)

Salary: CAD 107,000 to CAD 130,250 per year.

This is an existing position within our team.

Player Retention

• Utilize KPIs to manage and track portfolio performance for the Account Management team and develop strategies to increase player retention.
• Work closely with centrally created reports to identify and articulate trends or opportunities for improvement within your team’s portfolios.
• Evaluate the growth and retention performance of player portfolios overseen by teams, identifying areas for improvement and growth opportunities.
• Document trends impacting high‑value player churn or dissatisfaction, providing this insight to the wider business to identify and support opportunities for player experience improvements.
• Leverage your advanced relationship‑building capabilities to support your team in making strategic decisions i...