Support Engineer 1

Scope: The Support Engineer I is a customer-facing technical support role focused on assisting customers with issues related to the Warehouse Management System (WMS). This role is responsible for troubleshooting reported problems, resolving routine cases, documenting findings, and escalating more complex issues when needed. The position plays a key role in maintaining customer satisfaction through timely communication and effective issue resolution.

• Case management, issue triage, troubleshooting system and operational issues.
• Follow support processes and runbooks.
• Collaborate with internal teams.
• Contribute to knowledge sharing and continuous improvement efforts.
• Deliver outstanding customer support for the BlueYonder WMS system, helping resolve issues and contribute to a positive customer experience.
• Manage customer solutions and ensure adherence to SLA/SLO metrics...