Strategy Associate

Company Overview The company provides comprehensive facilities management and maintenance services, including commercial and home cleaning, air-con servicing, carpet and upholstery cleaning, and beauty services. Job Summary You will lead recruitment, scheduling, and operational management of cleaning teams to deliver excellent service, resolve client issues, and support business growth through process improvements and collaboration with sales and department heads. Responsibilities Recruit and interview cleaning workers from internal leads to build a reliable team Schedule cleaning staff to ensure timely and efficient service delivery Manage new cleaning job assignments to optimize team workload and client satisfaction Conduct site visits to engage clients and promote service contracts Address performance issues with cleaners and offboard those who do not meet standards Resolve escalated client concerns in coordination with Customer Service to maintain service quality Collaborate with s...