Service Desk Executive

Role Summary This role is responsible for providing first-level technical and system support to end users across the organisation. This role serves as the primary point of contact for IT-related issues, ensuring timely resolution of incidents, requests, and user lifecycle activities to support business continuity and employee productivity.
Main Responsibilities End-User Support & Troubleshooting
Provide first-level support for general software configuration, setup, and user login assistance. Diagnose and resolve connectivity and network-related issues. Perform password resets and access-related requests in accordance with security policies. Troubleshoot and resolve software and hardware issues, escalating complex cases when necessary. Systems & Access Management Modify, update, and maintain employee data in HR and enterprise systems as required. Manage user access provisioning, updates, and removals across systems (e.g. Microsoft Teams and other collaboration tools). Support user...