Service Desk Engineer

Participate and collaborate with other help desk engineers and collectively work as a team to monitor and resolve tickets and requests in daily queue Fluent in Windows 7/10 Operating System operations and able to diagnose and resolve system issues Have solid foundational knowledge of core Microsoft Office, Microsoft Teams and Skype. Good solid understanding of Office 365 cloud operations and in-depth knowledge on administration of Office 365 services Good deep working knowledge of Windows Server Operating System and have ability to use the built-in tools to administer operational tasks Assist remote customers with system and software issues and drive to satisfactory resolution Ability to diagnose computer hardware and related peripheral issues and provide recommendations of repairs or replacement Creates user accounts in Windows Active Directory manages access control based on Company policies on Company ERP system Follow company processes for terminating Active Directory accounts in a...