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Service Desk Analyst

📍 Location
Pune
⏰ Job Type
Full time
📅 Posted
June 03, 2026

About the Role

Description

Service Desk Analysts at FNZ are part of the IT Infrastructure department and provide IT technical assistance to FNZ’s end users. Reporting to the IT Infrastructure Manager, this is both a highly technical and user-facing role, performing duties that align with 1st and 2nd line support functions.

This position is an excellent opportunity to work within a friendly environment while gaining experience within a reputable global financial services organisation enabling career progression.

Specific Role Responsibilities

  • Providing high quality and timely First Line Support to users through our Helpdesk Software
  • Desktop Deployment Services (preferably Intune/Autopilot)
  • Azure and on-prem Active Directory Users & Groups management and Group Policy
  • Microsoft Email systems administration and support
  • Managing user access for FNZ internal bespoke applications
  • Supporting all corporate office system...
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