Senior Head - Operations

Job Summary This role will oversee all operational performance within the city. As the Senior Head of Operations, you will own the full operational lifecycle and P&L performance of your portfolio, , working closely with the City Head and collaborating with other functional departments to build and scale business operations and drive high level business transformation. You will have responsibility to drive the teams to achieve high client satisfaction and engagement levels, to ensure we maintain premium hospitality service standards across the portfolio , as well as responsibly drive operational revenue and expense management across your city. As a conduit between HQ, regional management and the local business, you will need to develop and nurture open communication channels and seek dialogue with HQ, to ensure both alignment to company practices and standards, as appropriate, and the opportunities for continuous improvement and learning. Responsibility Strategically implement robust op...