Senior Associate - L2 Support Engineer

Job Description & Summary

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. In quantitative tax solutions and technologies at PwC, you will focus on leveraging data analytics and technology to develop innovative tax solutions. In this field, you will use quantitative methods to optimise tax processes and enhance decision‑making for clients.

Responsibilities

• Provide L2 support for e-invoicing solutions, addressing incidents and service requests, and assisting other solutions as needed.
• Analyse and resolve technical issues by providing workarounds.
• Escalate complex problems to higher‑level support teams or development teams as needed.
• Monitor system performance and availability using Azure monitoring tools.
• Work closely with developm...