Receptionist

Role Purpose

To serve as the first point of contact for visitors and callers, ensuring smooth front office operations, effective communication, and efficient administrative support.

Key Expectations of the Role

• Greet and assist visitors in a professional and courteous manner
• Manage security and telecommunications systems efficiently
• Handle queries and complaints via phone, email, and general correspondence
• Transfer incoming calls to the appropriate departments or individuals
• Take messages accurately and ensure timely delivery to concerned staff
• Manage meeting room bookings and availability
• Maintain and manage office supplies and stationery inventory

Competencies Required for the Role

• Strong communication and interpersonal skills
• Good telephone etiquette and customer-handling ability
• Organized, disciplined, and resourceful approach t...