QA Team Lead: Metrics, Root-Cause & Coaching

Teleperformance is seeking a Quality Assurance Supervisor in Malaysia, Sabah. The role involves managing QA staff, ensuring effective implementation of company policies, and conducting quality assessments. The ideal candidate should possess strong customer service experience and analytical skills. Responsibilities include supervising work groups, training personnel on policies, and leading quality initiatives. This position is essential for maintaining high quality standards and supporting team success.
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