Product Owner HRSD ServiceNow

This role offers a rare opportunity to shape how HR shows up for every employee, every day. As the HR Service Delivery Product Owner and Knowledge Lead, you will lead askHR, UL Solutions’ global HR portal and primary entry point for HR support.

This role exists to define, govern, and evolve the enterprise HR service delivery experience, acting as the single accountable owner for askHR as a global platform and knowledge ecosystem supporting more than 15,000 employees.

You will directly influence how employees access HR services at scale, with measurable impact on HR efficiency, risk reduction, service quality, and employee confidence in HR support.

Responsibilities

HRSD Product Owner, platform and digital experience

• Own the enterprise HR service delivery experience end to end, with accountability for design, usability, scalability, and performance across askHR, cases, workflows, journeys, and automation.
• Set and manage the HRSD ...