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About the Role
Overview
Responsibilities
Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full com...
The HR Operations Coordinator SI will act as a single point of contact with Social insurance Service provider and will be responsible for amdninstring Social Insurance processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The job incumbent is also responsible for building and tracking the SI budget and spend.
The job incumbent will own the Contracts and Probation Period processes including the supervision of the RPA responsible for administering these processes.
The role requires strong process orientation and SLA adherence experience .
Responsibilities
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