Operations Supervisor (821)

Overview

Job Overview

The successful applicant will be responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.

Qualifications

Qualifications and Experience:

• Matric / Equivalent qualification.
• 2-3 years of experience in a Team Leader role within a contact center environment.
• Proficient in French (Essential)
• Experience in coaching and managing a team to meet performance targets.
• Knowledge of sales processes in a regulated environment is advantageous.
• Proficient in Microsoft Excel for tracking performance and generating reports.

Responsibilities

Main Responsibilities (but not limited to)

• You should begin your day by evaluating the prior day/week/month performance reports
• Ensuring any a...