Member Services Representative

Description We are looking for a Member Services Representative to support a non-profit organization in Wilson, North Carolina through a Long-term Contract opportunity. This position is ideal for someone who thrives in a high-volume service environment, communicates clearly with members, and handles daily interactions with professionalism and accuracy. The role focuses on delivering responsive assistance, maintaining reliable records, and creating a positive experience for every caller and visitor.

Responsibilities:
• Respond to a high volume of member inquiries by phone and provide timely, courteous support.
• Assist individuals with account questions, service requests, and general program information while ensuring accurate documentation.
• Enter, update, and maintain member information in computer systems with strong attention to detail.
• Process cash transactions and related payments in accordance with established procedures.
• Type notes, correspondence, a...