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About the Role
The role involves providing L2 IT support, ensuring seamless remote end-user assistance in enterprise environments while managing escalations and maintaining high standards of service.
Responsibilities
- 3 years experience in L2 IT support
- Experience providing remote end-user support in enterprise environments
- Ability to handle escalations from L1 and onsite teams
- Strong troubleshooting skills for Windows 10/11 and standard workplace services
- Familiarity with Microsoft Intune, Autopilot, and Entra ID (user/device level)
- Experience supporting deployment and migration activities based on defined procedures
- Ability to follow runbooks, scripts, and technical instructions accurately
- Experience with ticketing systems and remote support tools
- Strong communication and customer handling skills
- Fluent English and Mandarin language are a MUST
Qualification...
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