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About the Role
Job Title: L2 Technical support
Location: Belvidere, NJ
Duration: 12 Months
Role Overview
We are seeking a skilled L2 Support Engineer to provide advanced technical support across end-user systems, applications, and infrastructure components. The role involves troubleshooting complex issues, supporting enterprise tools, and ensuring seamless IT operations while collaborating with L1 and L3 teams.
Key Responsibilities
Location: Belvidere, NJ
Duration: 12 Months
Role Overview
We are seeking a skilled L2 Support Engineer to provide advanced technical support across end-user systems, applications, and infrastructure components. The role involves troubleshooting complex issues, supporting enterprise tools, and ensuring seamless IT operations while collaborating with L1 and L3 teams.
Key Responsibilities
- Provide second-level technical support for escalated incidents and service requests
- Troubleshoot issues related to Windows/Mac systems, Office 365, and enterprise applications
- Manage Active Directory (user accounts, permissions, group policies)
- Support email systems, collaboration tools (Teams, Zoom, WebEx) <...
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