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About the Role
Technical Support (L1) - ITALIAN SPEAKER
- Job Type: Onsite
- 5 days working and two rotational off's
- Required to work on shift - Italy time zone (2pm-11pm MYT, 3pm-12am MYT)
- Operating hours: 24 x 7 x 365
- Oil & Gas company
Job Description:
- Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.
- Prioritize and resolve issues identified by customers and other teams in a timely manner.
- Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.
- Updates customer on ticket status/resolution in accordance with Priority metrics.
- Ensure that incidents and requests are dealt with accordance to customer and priority needs.
- Escalate tickets as required.
- Abide by the IT service pro...
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