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Provide First & Second level support for all IT related topics / issues
Escalation of priorities for business-critical reasons
Scheduling of unusual tasks in relation with the district business cycle
Provide local technical sup...
About the Role
Business Unit / Function: Information Systems
Position: IT Support Specialist
Reporting to: Regional IT Manager
Role Purpose Statement: The job incumbent is responsible for first/second level IT technical support and the availability/security of local
systems. He is also the point of contact for the regional IT Team Lead/Manager for escalation points for the business-
critical issues and priorities. Performs the job in the framework of the BV Quality Assurance System, the Code of Ethics
and the BV Group policies.
ACCOUNTABILITIES
PERFORMANCE INDICATORS
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