About the Role
Infrastructure Delivery Lead / Manager
Role: Infra Delivery Lead / Manager
Experience: 12+ Years
Location: Pune
Job Summary: The Managed Service Infrastructure Delivery Manager is responsible for leading the end‑to‑end delivery of infrastructure services within a managed services model. This role ensures stable, secure, and high‑performing EUC, datacenter and cloud infrastructure operations across Service Desk, End User Computing, Compute, network, backup/DR, and security towers.
Key Responsibilities
- Service Delivery & Operations Management
• Oversee daily operations across EUC (SD, Deskside Support, Desktop Engineering, Messaging and Collaboration); infrastructure towers (Compute, Network, Storage, Backup/DR, Security, Datacenter Facilities).
• Ensure adherence to SLAs, OLAs,...
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