About the Role
Job Description
• Responsible for achieving and exceeding SLA targets.
• Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).
• Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff.
• Engaging with clients to identify potential business opportunities
• Ensuring staff are sent for Personal development trainings
• Responsible for VOC actionable’ s and initiatives.
• Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.
• Workforce management: -
• Engaging with clients on new products, industry and application changes and enhancements
• Performance review with clients.
• Decisive spoken / Verbal communication skills
• Ability to lead and motivate a t...
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