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About the Role
About the job Front Desk & Admin Executive
- Manage and facilitate communications with external stakeholders such as referral agencies, community partners, and the general public
- Provide timely and appropriate response to clients with mental health concerns, including in crisis situations via phone and email
- Preliminary assessment for service suitability and link up with service delivery for online enquirers and referrals
- Facilitate internal service linkage in collaboration with team leads
- Provide administrative support for clients receiving services such as sending Zoom links, preparing timesheets or processing official documents for signature
- Ensure accurate documentation and update on the online Case Management System
- Data reporting including ED report data and grant maker reports
- System administration where required
- Coordinate rostering / scheduling including annual office closures, after-hours wor...
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