Engine Field Service Technician - Level I

Overview

Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.

In this role, you will make an impact

• Engages with customer in a courteous and professional manner.
• Ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
• Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.
• Completes training in line with skill and...