Duty Management Trainee

You will learn to:

• Assist the Managers on Duty with daily operations.
• Address guests in a professional and hospitable manner, answering questions, providing information and giving recommendations on what to do in Amsterdam.
• Act as the first point of contact for guests and departments in case of incidents, handling complaints, resolving issues, or urgent matters
• Listen carefully to guests, resolving issues, and adding that extra touch to create memorable moments.
• Manage Guest Relations activities, including overseeing responses on our guest experience platform, ReviewPro.
• Know the procedures of the Front Office and Food & Beverage departments and ensure they are followed seamlessly.
• Facilitate smooth communication between all departments to elevate the guest experience.
• Conduct quality checks in public areas and guest rooms to ensure cleanliness a...