Director, Client Care Learning & Development

Job Description

The Director, Client Care Learning & Development leads a global learning organization responsible for enabling Client Care teams to execute strategy, adopt change, and deliver exceptional client support at scale. This role partners closely with Client Care leaders and will be responsible for modernizing learning and performance enablement—shifting to skills-based development and work-embedded solutions that support ongoing transformation.

• Partner with Client Care leaders to assess business priorities, performance needs, and transformation initiatives and then translate those needs into scalable learning and enablement strategies aligned to business priorities.
• Influence cross‑functional partners to align priorities and investment decisions.
• Lead end‑to‑end design and delivery of Client Care onboarding, upskilling, and continuous learning experiences across regions and lines of business.
• Oversee instructional de...