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About the Role
Drive insights as a Business Analyst at NTT DATA in Mississauga, ON. This role leverages analytics to improve service performance and customer experience through data insights.
In this Business Analyst position, you will focus on analyzing customer data and operational metrics to support service improvements and performance reporting. Your contributions will include statistical analysis, preparing actionable dashboards, and participating in CX initiatives to improve service quality. With your attention to detail, you’ll ensure data quality and perform validation checks.
Key Responsibilities:
• Support analysis leading to improvements in AHT and churn
• Assist with statistical exploration of operational data
• Create dashboards to visualize key performance metrics
• Conduct root-cause analysis for service contact issues
• Validate data quality through rigorous checks
Requirements:
• 4 years of experience in analytics or business reporting
• Bachelor's degre...
In this Business Analyst position, you will focus on analyzing customer data and operational metrics to support service improvements and performance reporting. Your contributions will include statistical analysis, preparing actionable dashboards, and participating in CX initiatives to improve service quality. With your attention to detail, you’ll ensure data quality and perform validation checks.
Key Responsibilities:
• Support analysis leading to improvements in AHT and churn
• Assist with statistical exploration of operational data
• Create dashboards to visualize key performance metrics
• Conduct root-cause analysis for service contact issues
• Validate data quality through rigorous checks
Requirements:
• 4 years of experience in analytics or business reporting
• Bachelor's degre...
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