Customer Support Engineer

Job Overview

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market.

Your Day‑to‑Day Responsibilities

• Become a subject matter expert on Zoho’s suite of business applications, mastering their features, configurations, and integration capabilities.
• Serve as a trusted technical advisor for our Spanish‑speaking customers via phone, chat, and email, providing in‑depth troubleshooting and solution guidance.
• Collaborate with cross‑functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions.
• Assist customers in configuring integrations and automations to optimize their workflows and validate proof‑of‑concept solutions.
• Contribute to a culture of continuous improvement ...