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Manage a high volume of Inbound/Outbound Phone, Email, & Chat contacts from customers who are calling with questions or need assistance with their issues
Full understanding of how to deliver a positive customer experience whilst maintaining strict call-handling KPIs
Liaison with other departments to resolve customer issues
Communicate effectively and with a positive tone with peers and your manager
Contribute to a high-performance and friendly workplace culture
Identify and assess customers’ needs to achieve sati...
About the Role
Job Description
Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
Customer Support Agent
We’re seeking candidates with a background in customer service with BPO experience to join our growing team
Essential Duties:
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