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About the Role
Order Processing
- Enter and maintain customer orders accurately in the ERP system.
- Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.
- Monitor order blocks, missing information, and routine pricing issues and elevate when needed.
Customer Support
- Manage daily customer inquiries regarding order status, delivery, documentation, or general requests.
- Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues.
- Support onboarding of new customer accounts by following defined procedures.
Process & Policy Compliance
- Ensure adherence to global OM processes, quality requirements, and customer‑specific guidelines.
- Maintain accurate documentation to support internal controls and audits.
Cross‑Functional Collaboration
- Partner with CSB, COD, Supply Cha...
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