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About the Role
Our Customer Support Team helps patients complete the necessary steps prior to manufacturing so the customer can receive their custom-fit dental device. Above all, the Customer Support Team is the eyes & ears of the organization and is responsible for delivering outstanding customer experience.
Duties and Responsibilities:
- Support customers with excellent customer service, answering their questions and facilitating a smooth experience with Daybreak Act as a front-line agent, addressing concerns of patients through various channels, including phone, email, and SMS.
- Ensure patients have a smooth journey through their impression kit and teeth photo process Drive systematic improvements by sharing key patient feedback with key stakeholders.
Requirements
- Customer-obs...
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