About the Role
Job description
HIRING FOR CUSTOMER SERVICE - Non voice
Location - Bangalore
Roles & Responsibilities
● Create an inspiring team environment with an open communication
culture
● Achieve tasks
● Respond to customer inquiries via email, chat, or social media in a timely
and professional manner.
● Provide accurate information regarding products, services, and company
policies.
● Escalate complex or unresolved issues to the appropriate department.
● Maintain accurate records of customer interactions and actions taken in
the company's CRM system.
● Prepare and update reports as required by the management team.
● Ensure written communication meets quality standards, including
grammar, tone, and clarity.
● Adhere to response time guidelines to meet service leve...
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