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About the Role
Customer Service Executive (华语客服人员)
Location: Kuala Lumpur & Penang
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media professionally and promptly.
- Provide accurate information on products, services, order status, delivery times, and company policies.
- Assist customers with general queries, complaints, and troubleshooting, ensuring issues are addressed effectively.
- Process customer orders, cancellations, returns, and exchanges per company policies.
- Resolve product defects, delivery problems, and payment discrepancies.
- Escalate complex issues to senior management as needed for prompt resolution.
- Build strong customer relationships through personalized service and proactive problem-solving.
- Follow up with customers to confirm satisfaction and ensure all issues are resolved.
- Maintain accurate records of interactions, transacti...
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