Customer Service Executive

The Customer Service Executive is the first point of contact for online customers across the Group’s e-commerce stores (medononline.com and 800pharma.com). The role handles order, delivery, and product enquiries across phone, WhatsApp, email, and chat — ensuring every customer receives fast, accurate, and friendly support, and that issues are resolved or escalated appropriately. This is an entry-level position ideal for a motivated fresher looking to build a career in e-commerce and customer experience.

• Customer enquiries: Respond to customer questions about orders, products, pricing, availability, and delivery across phone, WhatsApp, email, and live chat.
• Order support: Track orders, process modifications and cancellations, follow up on delays, and keep customers informed throughout the delivery journey.
• WhatsApp & chat: Manage conversations through the Group’s WhatsApp platform (including AI-assisted routing), handling...