customer-service

Customer Support Administrator

We are recruiting for a Customer Support Administrator to join a thriving business based in Brierley Hill. This is an excellent opportunity for a highly organised and customer‑focused individual with experience in customer service, order processing and administration, and an immediate start is also available for the right person.

Responsibilities

• Process bookings accurately and ensure there are no duplicate entries.
• Investigate courier issues with DPD and DHL, including claims for failed deliveries.
• Manage international delivery enquiries.
• Respond to customer queries via ticketing system, email and telephone.
• Send pre‑order notifications and updates.
• Generate return labels and process customer returns.
• Monitor eBay and Amazon accounts to maintain strong performance ratings.
• Support warehouse workflow and communicate order updates.
• Handle...