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About the Role
AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.
What you will do:
1. Daily Operations Monitoring & KPI Management
- Supervise daily operations of in-house or outsourced call center teams.
- Track and report on core operational KPIs including:
- Call answer rate and abandonment rate.
- Average speed of answer (ASA) and average handling time (AHT).
- Work order closure rate and first contact resolution (FCR).
- Customer satisfaction (CSAT) score.
- Generate daily, weekly and monthly operational performance reports.
- Identify operational bottlenecks and implement process improvements to meet requirements....
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