CRM Manager

In compliance to ISO standards 9001:2015, 14001:2015 and 45001:2023.

Your Role In Our Team

You are part of the global CRM team working with the Group Head of CRM and our Business Areas to build-up, manage and advance our Sales and Service CRM processes and landscape to drive collaboration and growth at Koerber.

Key Tasks

• Build-up, align and execute the Sales and Service CRM strategy for Koerber Group across our organizations.
• Run hands‑on project management with our internal business and IT CRM community as well as external partners.
• Challenge and improve business processes and demonstrate how CRM can best support our Sales and Service Teams, i.e. opportunity or case management.
• Drive CRM user adoption and enable users globally.
• Promote benefits of CRM within the organization.
• Takeover end‑to‑end ownership for CRM‑related workstreams, focused on Sales and Service within Salesforce platform...