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About the Role
Lead client support services at Parkinson Canada as the Manager of Community Support and Information. Elevate service operations through a multi-channel helpdesk, ensuring quality and scalability.
This key management role handles end-to-end client support services, overseeing systems, operations, and workforce planning. You will ensure the integration of clinical and non-clinical expertise and maintain effective community-facing communications. Your leadership will enhance service quality and improve processes, contributing to a compassionate and efficient team environment.
Key Responsibilities:
• Oversee helpdesk platform and service operations
• Convert workflows into clear system requirements
• Monitor demand and performance using dashboards
• Provide leadership and performance management for the team
• Establish service quality standards and indicators
Requirements:
• Bachelor’s degree or equivalent experien...
This key management role handles end-to-end client support services, overseeing systems, operations, and workforce planning. You will ensure the integration of clinical and non-clinical expertise and maintain effective community-facing communications. Your leadership will enhance service quality and improve processes, contributing to a compassionate and efficient team environment.
Key Responsibilities:
• Oversee helpdesk platform and service operations
• Convert workflows into clear system requirements
• Monitor demand and performance using dashboards
• Provide leadership and performance management for the team
• Establish service quality standards and indicators
Requirements:
• Bachelor’s degree or equivalent experien...
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