Command Centre Team Leader

Helpdesk Team Leader

Location: 310 Broadway, Salford, M50 2UE

Salary: £29000 - £32000 depending on experience

Working hours: 40 hours per week – Monday to Sunday 5 days over 7 – (07:00 – 19:00hrs)

We are seeking an experienced Helpdesk Team Leader to oversee the daily operations of the Command Centre. The successful candidate will ensure full compliance with policies and procedures, deliver contractual and quality KPIs, and provide effective leadership, coaching, and development to a team of administrators and schedulers.

Key Responsibilities

• Deputise for the Operations Manager when required.
• Act as the first point of escalation for all helpdesk‑related queries.
• Support operators and schedulers with workload management.
• Monitor and manage workloads to ensure tasks are completed within required timescales.
• Deliver and support regular training, coaching, a...