Collections Analyst

We are seeking a motivated Billing Analyst to join our growing team. In this role, your main responsibility will be to manage the end-to-end financial lifecycle of our enterprise accounts. You will manage billing, reconciliations, and renewals. Your goal is to secure on-time payments while proactively identifying churn risks and protecting long-term client relationships.

Key Responsibilities

• Own the end-to-end billing lifecycle for assigned customers — from invoice issuance through cash application — proactively following up with relevant accounts to surface payment friction early, protect the relationship, and prevent avoidable churn, escalating to sales management and technical teams when retention risk is detected.
• Manage the full collections cycle for assigned accounts — monitoring bills, issuing reminders, escalating issues, and negotiating payment plans.
• Engage key stakeholders—from procurement to the C-suite—through multi...