← Back to opportunities
Job Summary: The Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications. The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively.
Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications.
Key Responsibilities:
💼
Clinical Application Analyst Tier 2 & Tier 3 Support (Healthcare Applications)
Macpower Digital Assets Edge Private Limited • Irving, Texas, United States
About the Role
Job Summary: The Application Analyst II provides Tier 2 and Tier 3 support for clinical and back-office healthcare applications. The role involves troubleshooting, issue resolution, problem prevention, and participation in an on-call rotation to support systems 24/7. The position requires strong analytical, communication, and customer service skills, along with the ability to work independently and collaboratively.
Key Skills: Application Support, Healthcare, Desktop Application Support, ITIL, Service Management, Clinical 3rd Party Applications.
Key Responsibilities:
- Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications.
- Analyze, troubleshoot, and resolve complex software and system issues.
- Coordinate issue resolution, document root causes, and recommend process improvements.
- Maintain accurate documentation within call-tr...
Ready to Join Through a Referral?
Apply now and get connected directly with the hiring team
Apply for this Position