Client Success & Support Specialist

About the Role

We're looking for a Client Success & Support Specialist – a hands-on, high-impact role at the heart of our client delivery operations. You will spend your time equally split between two core responsibilities:

1. Client Success Operations (50%) – ensuring clients achieve their goals on our client's platform through smooth onboarding, campaign coordination, reporting, and ongoing account support.
2. Customer Support (50%) – delivering exceptional frontline service via email and chat, addressing queries, troubleshooting issues, and providing accurate, timely responses to users and client stakeholders.

This is a critical, permanent position designed for professionals who thrive in a fast-paced environment, love client interaction, and take pride in delivering reliable, high-quality service every day.

Job Responsibilities

Client Success (50%)

• Manage day-to-day operations of assigned client acc...