Chief Architect, Customer Value & Lifecycle Strategy

A leading telecommunications company in Kuala Lumpur seeks a Section Head for Customer Value and Lifecycle Strategy. This role involves designing customer engagement strategies, leveraging analytics and AI for personalized experiences. The ideal candidate has over 10 years of experience in growth marketing and customer value management. Responsibilities include establishing monetization strategies, leading retention frameworks, and collaborating with stakeholders to enhance customer journeys. Benefits include comprehensive medical coverage, flexible working hours, and special employee discounts.
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