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This role works closely with the customer/business stakeholders and technical team. This role must have knowledge and/or relevant experience in the contact Center domain. This role is a major contributor to the requirements specification deliverables; therefore, the candidate should be able to elicit requirements and write business/functional documents.
This role must understand the software development process and should have critical thinking ability with strong problem-solving skill. To be successful in this role, the candidate must be detailed-oriented, self-starter with excellent communication skills, working independently and thrives working under deadlines.
• Business Analyst with extensive knowledge on contact center technologies including IVR, CTI, Chat, and dialer systems.
• Experience on at least one Contact Center OeM Product (Cisco, Genesys, Avaya) is a plus.
• Knowledge on multiple domains (Ex. B...
About the Role
Job Description:
#LI-DNIThis role works closely with the customer/business stakeholders and technical team. This role must have knowledge and/or relevant experience in the contact Center domain. This role is a major contributor to the requirements specification deliverables; therefore, the candidate should be able to elicit requirements and write business/functional documents.
This role must understand the software development process and should have critical thinking ability with strong problem-solving skill. To be successful in this role, the candidate must be detailed-oriented, self-starter with excellent communication skills, working independently and thrives working under deadlines.
• Business Analyst with extensive knowledge on contact center technologies including IVR, CTI, Chat, and dialer systems.
• Experience on at least one Contact Center OeM Product (Cisco, Genesys, Avaya) is a plus.
• Knowledge on multiple domains (Ex. B...
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