Bilingual Quality Analyst

What you will do: As the Quality Assurance Specialist, the successful candidate will apply objective decision‑making and critical thinking skills to determine whether audited work meets internal and external expectations across multiple lines of business. Through partnership with internal and external stakeholders, this role is responsible for facilitating sustainable, measurable, continuous process improvement initiatives at the individual and department level that result in high‑quality interactions while consistently meeting program standards.

During a typical day :

Quality auditing:

• Perform daily quality assurance evaluations on all lines of business, meeting or exceeding the assigned productivity targets.
• Use the quality monitoring data management system to compile and track performance at team and individual levels.
• Optimize work processes by identifying effective and efficient m...