Assistant Customer Service (Retail)

Location: Orchard

Industry: Retail

Working Hours:

• 9:30am – 6:30pm
• 12:50pm – 9:50pm

Remuneration & Benefits:

• Basic Salary
• AWS (13th Month Bonus)
• Variable Performance Bonus

• Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both customers and staff.
• Maintain and uphold established customer service standards, policies, and procedures.
• Provide frontline customer support services within the department store, including but not limited to Goods & Services Tax (GST) Refund processing, Smart-Card applications, public announcements, and handling Lost & Found cases and reports.
• Ensure all customer concerns and issues are addressed promptly, professionally, and efficiently.
• Att...